Payment FAQ

Why must TAG Store verify my shipping address?
In order to guard against credit card fraud, if the billing and shipping address are different, we must verify that the alternate shipping address is authorized. Please contact your credit card issuer bank and list your ship to address as an alternate address in their memo field. We will call them and verify the address. Please make sure your credit card issuer bank's phone number is listed in your account with TAG Store..

What are all of the payment methods Toy Art Gallery accepts?

• Visa
• MasterCard
• American Express
• Discover
• PayPal (Toy Art Gallery will only ship to a PayPal Confirmed Address)
• For International customers outside USA and Canada: Please Use Wire Transfer.
• Bank Wire Transfers
• Pre-paid Personal Check, Cashier's Check or Money Order (Note: All Prepaid Orders take longer to process because all checks must first clear with our bank.)

Please accept our apologies but we do not accept international credit cards at this time; only bank wire transfers.

Can I make a payment by telephone?
We understand that many customers prefer to use the telephone when providing credit card information. Simply select "phone order" as your method of payment at checkout, and a sales associate will contact you to complete your purchase.

Is the toyartgallery.com website secure? What type of security features are utilized to safeguard my information?
When you are placing an order on the Internet, security is a number one priority. All online transactions are sent through our secure server, and encrypted with 128-bit technology. Once the information is received through the Internet, trusted authorized employees will process your payment, and make sure that your information is handled with the highest level of security.

What states are required to pay sales tax?
Orders shipped to California will be charged sales tax based on the individual county or state rate. For California residents, if you live within Los Angeles county you will be charged 9.75%. All customers outside of California will not be charged for any sales tax since products are shipped out of state.

What should I do if my credit/debit card was declined?
Please verify all your information on your card, including card number, expiration date & billing address you have given us. If everything is correct, please contact your credit card company or bank for information.