Toy Art Gallery

Shipping & Returns

Shipping

How much do you charge for shipping and handling?
Shipping charges vary depending on destination, method and physical aspects of the product. When you place an order, you will immediately be given an estimate of your shipping. When the order ships, you will be sent a confirmation with the complete costs of your order including the verified shipping charges. Should you have any questions or concerns regarding these charges, feel free to email us at info@toyartgallery.com.

Total time of delivery
Total time is based on the amount of time it takes to get payment authorization, order processing, and the transit time from the carrier. This can range up to 1-2 days for in-stock items.

Who does Toy Art Gallery ship with?
Toy Art Gallery's preferred shipper is FedEx Ground, which offers fast delivery, insurance, and tracking. All FedEx Ground shipments require a signature. For International orders, we ship with FedEx International. Applicable duties, taxes and associated fees will be the responsibility of the recipient. All of our orders are expertly packed and shipped by our on-site shipping team.

How do I get my tracking number?
Toy Art Gallery will do everything possible to keep you informed. Once your order has been shipped, you will receive an email to the address you have provided us within 24 hours with the tracking information. You may also check your online order status page for live updates. If you need more information on your order, please call us at (877) 910-TOYS (8697) or contact us by email for assistance

Where does Toy Art Gallery ship from?
Toy Art Gallery ships products from our store/showroom in Los Angeles, California (zipcode 90038). Local pick-up is available and encouraged!
Our address:
Toy Art Gallery
737 Seward St. #1
Los Angeles, CA 90038

When will I get my package?
FEDEX Transit time:
Ground Service: 3 - 7 Business Days
Economy & Express Service: 2-3 Business Days
Overnight Service: Next Business Day if placed by 3:00pm





Returns

What is the return policy?
We will accept returns within 7 days from the date of delivery. Customer is responsible for all return shipping charges, and may be subject to a 15% restocking fee. Returns for customers paying by checks, money order, or wire transfer will be issued store credit only. Exceptions: We cannot accept returns on blindbox items, original art, or if noted Cannot be returned in the item description.

What if my item is broken or damaged?
If your item arrives damaged or broken we can accept returns within 7 days from the date of delivery. We will do our best to replace it, but if in the case of a sold-out or rare item we will offer a refund or store credit.